Support
Whether your question is about Flair Platform, our work as your Amazon or Walmart service provider, or our Amazon SP-API / Ads API integrations, here's how to reach the right team.
Contact Support
For any question — account access, marketplace data, billing, or a bug — start here.
Email Support NowCompany Inquiries
- Not a support issue? For general questions about Seller Drive Global as a company:
hello@sellerdriveglobal.com
Learn More
Three kinds of support, one inbox
Seller Drive Global operates at three levels. Mentioning which one applies in your email helps us route it faster.
General & Flair Platform Support
Questions about Flair Platform, Viksy Intelligence, how our internal systems work, or anything not specific to a marketplace account.
Email support@sellerdriveflair.com →SP-API & Ads API Support
As a registered Amazon Developer, Seller Drive Global uses SP-API and Ads API access to power Flair's marketplace intelligence. If you have questions about how this data is accessed, secured, or connected to your account, our team can walk you through it.
Ask about API access →Managed Account Support
As an Authorized Amazon Service Provider and Walmart Solution Provider, our team manages listings, advertising, and account health for client brands. For anything related to your managed account, reach out and we'll loop in your account team.
Contact your account team →What can we help with?
Flair Platform Access
Questions about roles, home screens, or how Flair supports your day-to-day work.
Ask about access →Amazon SP-API Connection
Help with seller account connections, permissions, or data sync issues.
Get connection help →Ads API & Campaign Data
Questions about how advertising data flows into Flair's reporting and recommendations.
Ask about Ads API →Data & Privacy
Questions about what data we access and how it's protected.
Read the Privacy Policy →Managed Account Questions
Questions about our Amazon or Walmart account management services.
About our services →Frequently asked questions
What is Flair Platform?
Flair Platform is Seller Drive Global's self-learning operating system, powered by Viksy Intelligence. It's the internal engine we use to run client marketplace work, employee contribution, and company growth — it isn't a self-service public app.
Is Seller Drive Global an authorized Amazon and Walmart partner?
Yes. Seller Drive Global is an Authorized Amazon Service Provider, an Amazon Advertising Verified Partner, and a Walmart Solution Provider, in addition to being a registered Amazon Developer with SP-API and Ads API access.
What does "registered Amazon Developer" mean for my data?
It means Flair connects to Amazon's SP-API and Ads API under Amazon's Acceptable Use Policy, using scoped, revocable authorization. See our Privacy Policy for the full breakdown of what we access and how it's secured.
Is my marketplace data safe within Flair?
Yes. Flair does not permanently store Personally Identifiable Information, uses AES-256 encryption and HTTPS/TLS in transit, OAuth 2.0/IAM authentication, and keeps each client's data segregated.
How do I reach support directly?
Email support@sellerdriveflair.com and we'll get back to you, typically within 1–2 business days.
Who do I contact for general company questions?
For anything about Seller Drive Global as a company — not Flair or a managed account — email hello@sellerdriveglobal.com or visit our Company page.